Returns and complaints
The main consumer rights and ways to contact the seller are described below.
PAKATAN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Trading name: PAKATAN
NIP: 7011246932
KRS: 0001157108
ul. Stefana Batorego 18/108, 02-591 Warszawa, Polska
Support email: pakatan.support@gmail.com
Contact hours: Pon.–Pt. 9:00–16:00
Address for sending returned products
ul. Trakt Brzeski 42D, 05-070 Sulejówek, Polska
Withdrawal from the contract
A Consumer has 14 days from receiving the goods to send an unequivocal statement of withdrawal. The Consumer may use their own letter containing the order and contact details.
Returning the goods
The goods must be sent to the seller's address indicated above no later than 14 days after submitting the withdrawal statement. The Consumer is responsible for any diminished value resulting from use beyond what is necessary to inspect the goods.
Reimbursement
The Seller reimburses payments received, including the cost of the least expensive delivery offered, no later than 14 days after receiving the withdrawal statement. Reimbursement may be withheld until the goods or evidence of dispatch has been received.
Complaints
A complaint may be submitted electronically to pakatan.support@gmail.com or in writing to the Seller's address shown in the seller details section. Please identify the order and describe the problem and the requested remedy.
The Seller will respond to a consumer complaint within 14 days of receiving it.
This document is published in Polish. The Polish version is legally binding.